Guide to conducting a remote online session.

Location is not an obstacle for our family mediators. We are able to provide impartial support by conducting remote mediation meetings.

Free initial telephone information

Our Family Mediation team are here to take the worry off your hands. We provide a free initial telephone “Options Appointment” to see how we can assist in your circumstances. Please call your preferred office below for a no obligation, initial discussion or email enquiries@midlandsdove.co.uk and we will call you back.

• Chesterfield: 01246 386322
• Derby: 01332 973800
• Mansfield: 01623 706020
• Nottingham: 0115 8384777

What is a remote meeting?

A Remote Meeting / Video Conference uses video and audio connections to offer our mediation sessions online. This type of meeting is used to connect to parties located in different areas of the Country or unable to attend our offices.

Video Technology

There are a variety of remote software platforms available which are free to download. We offer remote sessions via the following platforms:

• Zoom(Preferred Option)

Available on any iOS or Android phone/tablet. Your email address is required

• Skype

Available on any iOS or Android phone/tablet. Your Skye username, telephone and email address is required

• FaceTime

Only available on iOS. Your mobile telephone number and email address are required.

What happens before your remote meeting?

Prior to any remote meeting taking place, an agreed software platform will be identified.

Our experienced Coordinators will then schedule a convenient date and time for both parties, sending a confirmation e-mail for you to accept. They will request the relevant contact information from you.

Prior to the remote video meeting you will be provided with:

• Our Guide to a Remote Online Session
• Agreement to Mediate for remote video meetings

OR

• Addendum Agreement to Mediate for remote video meetings which is in addition to the Agreement to Mediate you have already signed

Please read and understand the documentation provided prior to the remote video meeting taking place. It is essential that all participants to remote meetings agree to, accept, and adhere to these terms. Please therefore print (if emailed) and sign the Agreement to Mediate or Addendum to Agreement to Mediate to confirm you accept and understand the terms.

How we can help

Our specially trained team of Family Mediators are able to provide impartial support during what may be a difficult and distressing time.

The level of help you would like from us is entirely up to you. Our team members all have experience of helping people at difficult times in their lives and we are committed to delivering to you a professional and confidential service.

Location

Our specially trained mediators are able to provide impartial support across the country, using remote platforms.

In addition we have a network of offices based in: Chesterfield, Nottingham, Mansfield and Derby.

How to make contact

Our team are on hand to help you and can assist wherever you are based. Please call us for a no-obligation, initial discussion or email enquiries@midlandsdove.co.uk and we will call or email you back.

• Chesterfield: 01246 386322
• Derby: 01332 973800
• Mansfield: 01623 706020
• Nottingham: 0115 8384777